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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
1130 ratings and 559 comments received in the last 90 days.
12 December 2024
The customer experience from start to finish was tailored to me , I was kept fully updated and informed. If I didn't understand anything on the paperwork Jack took time out to find out and explain it to me. Great customer care
12 December 2024
Very satisfied with the overall buying process
05 December 2024
very good experience, great showroom
04 December 2024
Eveything was perfect
02 December 2024
Kirsty, Holly and Matin listened to our needs and made relevant suggestions to ensure we got a purchase we are very happy with.
02 December 2024
Very well informed and knowledgeable
02 December 2024
most efficient
30 November 2024
Again, Martin and Jack made me feel very comfortable, explained everything in detail, and helped me. I went in thinking I am not really interested in a BMW but left feeling nothing could compare to it!
30 November 2024
Every thing was perfect
29 November 2024
Very friendly, and accommodating to budget needs
28 November 2024
I was very pleased with my purchase of my new car
27 November 2024
Ryan and Ben did everything in their control to make the experience as smooth as possible but we feel they were let down by BMW on this occasion.
27 November 2024
Really helpful sales staff and very knowledgeable
27 November 2024
Ryan Rewcastle looked after us from the Initial viewing, to test drive, and all the Paperwork. Thank you to him. Although Ryan was not well on handover day, his colleague Glen did a great job of Showing us our new car and its features.
25 November 2024
Dani the salesperson was fab, listened to everything we asked for, nothing was to much trouble.
22 November 2024
Very easy process
22 November 2024
Everything was clean, comfortable, friendly, relaxed. Great coffee!
21 November 2024
The team do their utmost, going the extra mile, to make sure that everything is perfect. Even when things do go wrong they remained calm, open and honest.
18 November 2024
Again, Dani made the entire process smooth and pleasant
17 November 2024
fab from start to finish
09 November 2024
I was very satisfied with the experience. The process was smooth and well organised and I was kept up to date.
05 November 2024
Exceptional service in particular from George Eden and Jade Martin who have been a massive support throughout the whole process. Unique experience to have sales people who are nurturing rather than pushy. Well done Sytner team
04 November 2024
Excellent support to get me the right vehicle, with right monthly payout within my budget and timely delivery.
04 November 2024
Very good service
04 November 2024
Extremely satisfied with the service. Kept informed throughout the process.
04 November 2024
Everything was handled professionally and explained thoroughly.
03 November 2024
Everything was fine
01 November 2024
Very happy, everything covered & Holly was very helpful to get it all sorted
01 November 2024
N/A
31 October 2024
Second to none service, very welcoming, no hard sell, lovely people which had to put up with me ??
30 October 2024
Very helpful and explained the terms in great detail, car looked lovely when we went to pick it up and was decorated with a big red bow which was a nice touch
29 October 2024
Sytner Leicester were fantastic from the the first enquiry with Ellie through to agreeing a deal with Ben. They were very helpful with any queries I had and the whole collection process was very easy.
27 October 2024
Service was really good
26 October 2024
Holly explained the features step by step which gave the family confidence in adapting to the car.
26 October 2024
Danielle was the first to phone me and we soon come to an agreement very polite and helpful
23 October 2024
Everything explained well to me
18 October 2024
An otherwise excellent experience apart from a hitch at the end with paperwork.
16 October 2024
Just brilliant service
16 October 2024
All my queries were promptly attended to.
16 October 2024
Kept up to date throughout the process and the prep work to ensure we could collect the car with minimal paperwork, the time was focus on the car and the new experiences
12 October 2024
Eleanor and Martin were Very polished and professional throughout . Buying a car is a process I dread . But I was treated very respectfully . Eleanor is a consummate professional. Humble and caring . Martin was always on hand to answer my many Qs !
11 October 2024
Excellent standards as always, this is my third new vehicle I have purchased from Sytner Leicester.
10 October 2024
Because I am always treated lovely by Kirsty she is a great asset to the Company
09 October 2024
Well looked after, very methodical
09 October 2024
Ryan is superhero
08 October 2024
As I've said at every stage all aspects and stages of the ordering to collection of the new car were excellent. The staff were Very professional and the process of the handover was exceptional particularly the explanation of all the cars features.
06 October 2024
BMW/Joshua Wills looked after us really well and provided detailed information.
04 October 2024
Kept me informed all the way through
03 October 2024
As per answers above and below the process went well, however the only down side was BMW HQs fault as there is not a 3-pin charger included. This will be fine in the future but not now with so few public charge points and the car is only 7kW charge!
03 October 2024
Because carl at the Leicester branch is the man
03 October 2024
It felt like a very personal experience, Denil had done research prior to me arriving for my appointment, to present me with different options I hadn't considered. Car arrived within a few days and was ready for collection.
02 October 2024
Extremely satisfied.
02 October 2024
From George's Initial call about the sales event to meeting and discussing options available I can't fault the experience. He made everything easy to deal with.
02 October 2024
As above.
02 October 2024
Ryan's communication was excellent. He kept me informed every step of the way.
02 October 2024
Completely satisfied nothings too much trouble.
02 October 2024
Great handover
02 October 2024
The credit may go to George Eden for his professionalism and customer-focused approach.
01 October 2024
Excellent product and service received.
01 October 2024
All staff helpful and friendly. Nothing appeared to much trouble for them.
01 October 2024
Top notch throughout
29 September 2024
The service was absolutely faultless from start to finish. We were kept informed at every stage of the process, with clear and timely updates. Their commitment to communication ensured we always knew what to expect, which made the experience seamless
28 September 2024
Dates and appointments were kept
27 September 2024
It was a v straightforward process with excellent communication by the staff . Eleanor Cairns looked after me and any concerns promptly and efficiently. She was friendly, courteous,excellent in keeping in touch & demonstrating the new car's features.
27 September 2024
Very no complaints
27 September 2024
They worked really hard to have the car I wanted.
25 September 2024
Prompt service
24 September 2024
Everything has been done through the complete process to facilitate our experience and to make sure we were not drowned under papier work .
22 September 2024
I got the deal I wanted and I appreciated that while the car was delivered to the dealership in August, there was flexibility for me to pick it up in September in order to get the new registration.
22 September 2024
See above
13 December 2024
Organised service. Friendly staff. Comfortable waiting area.
13 December 2024
I visited Newport Sytner,I was very impressed by the welcome I received from Wendy, and the excellent service I received from Nicola. 10/10 from me.
13 December 2024
Excellent support.
13 December 2024
From start to finish your team kept me updated with everything what was happening with my car
13 December 2024
I was very satisfied, the service was outstanding and they treated me like family. They were very thorough with my car and did a great job.
13 December 2024
Very satisfied. They needed my car for 3 days and asked if I was able to bring my car in a day later than my original appointment ,so they could provide me with a loan car, which was very helpful as I needed a car to get to work.
12 December 2024
Service completed swiftly
12 December 2024
Friendly service and sorted my new tyre same day
12 December 2024
From the moment I arrived, I was greeted with warmth and hospitality, making me feel instantly welcomed and comfortable throughout my experience
12 December 2024
Again very professional and helpful staff.
12 December 2024
As above. The service women who dealt with me was also excellent -professional, friendly and well informed.
12 December 2024
Kept me appraised at all times and went the extra mile to look after me
12 December 2024
Always a good service from sytner bmw leicester from start to finish. The booking is easy. The process is well structured. I appreciate the video health check. Getting a bmw service plan has been an excellent decision. Thanks to the team.
12 December 2024
For the second time, the additional work requested on both the "check in form " and when handing the car over was not completed on collection of the car. Why leave the space for these requests if they are always ignored?
12 December 2024
Everything wsas perfect. No complaints.
12 December 2024
Sytner Leicester were extremely helpful and despite having no availability until January they managing to fit us in as an emergency. The vehicle was repaired well within the timescale we were given of 3 to 5 days so we were very happy with that,
12 December 2024
Lisa arrange my service & her customer service is always exceptional.
12 December 2024
Car service completed timely with good waiting facilities
12 December 2024
.
12 December 2024
Generally was good however they forgot to check and inflate my tyre pressures.
12 December 2024
Good communication from service advisor
12 December 2024
The fault with my BMW was rectified, fortunately I was able to see my car whilst the technician was working on it. The work was completed professionally and in a timely manner. Thank you.
12 December 2024
Again good service, clear reports and attentive polite service
10 December 2024
Adviser was good and saved me some money too
10 December 2024
Met mg needs
09 December 2024
Emergency service check was prompt and thorough.
09 December 2024
The process was very quick and easy and was given a courtesy when needed.
09 December 2024
My service personnel was great .
08 December 2024
Very happy with booking and Service I received
08 December 2024
Great service , couldn't be better , from drop off to collection , the little extras like coffee and snacks , the receptionist was walking around every few mins asking if your ok etc , also the service rep keeping me informed
07 December 2024
Happy with booking and work done
07 December 2024
Very friendly staff. Well looked after by Sam and always nice to be greeted by Kerry and James
07 December 2024
James Hewitt provides exceptional customer service. And the whole process was straight forward and smooth.
06 December 2024
Informed of the faults and rectified on the day
06 December 2024
Good drop off and pick up service Friendly staff Clear on cost and potential issues Cleaned the car
06 December 2024
Phoned service twice (2 hours apart) on Thursday, 04/12/2024. Did not get beyond reception. Was to they would ring back! No one phoned. Very, very poor service.
06 December 2024
Overall pleased with the level of care given for the vehicle
06 December 2024
Got in uncomfortable debate with staff
06 December 2024
Nothing to fault.
06 December 2024
I was able to get the customer care service I desired and I was pleased with how I was spoken to and treated and kept abreast of the work carried out. My car was returned to me without issue and I felt safe in my interaction with the Service agent.
05 December 2024
It was an MOT
05 December 2024
All faults resolved in timely manner
05 December 2024
From booking to driving away the whole experience is delightful. Always lovely to receive a complimentary car wash and hoover too.
04 December 2024
Staff kindly re-attached a part that had fallen off for free (under the vehicle), recharged my key, topped up my washer fluid and washed cleaned my car too - all as part of my oil service! The team were very prompt, supportive and offered tea/coffee.
04 December 2024
no issues after visits
04 December 2024
Having moved away from BMW for a number of years, it has been great to take ownership of my latest BMW , and I'm very appreciative of the first class customer service given by Sytner BMW, Leicester, in supporting me and my vehicle, it has bee missed.
04 December 2024
Ivan looked after me very well, great communication to keep me updated on the cars progress, everyone extremely friendly and courteous.
04 December 2024
My repair was carried out without any problems and I was kept informed of its progress throughout. A very nice lady called Ava kindly showed me how to use the bmw connected app
04 December 2024
IVAN TANG WAS VERY HELPFULL AND KEPT ME FULLY INFORMED RE MY SERVICE. SERVICE WAS COMPLETED WELL ON TIME -IMPORTANT AS I WAS WAITING.
04 December 2024
A fault was indentified with the car, that another garage caursed. The engineer at the BMW centre helped me to liaise with the other garage to pay to fix the fault. This was done efficiently.
04 December 2024
The service at Leicester was excellent Courtney was very pleasant person to deal with she kept me upto date with everything that needed to be done.thank you
04 December 2024
It is always a good experience when dealing with Lisa Walters. She is always friendly and a pleasure to deal with.
03 December 2024
Could Not Fault it.
03 December 2024
Sammie was my service advisor and looked after my interests well. It was a brake fluid change with MOT all went well but I do look after my car.
03 December 2024
Did everything necessary and more
03 December 2024
Everything was done in a timely and efficient manner with no hidden suprises
03 December 2024
Pleasant surroundings, friendly personnel
03 December 2024
Booking was easy but on arrival the advisor could not give timescales and there was no option of courtesy car.. and I did not live close to the dealership. so ended up making arrangements but was then called at 10.45 to confirm pickup
03 December 2024
Easy to drop car off at check in. Confident that service is going to be carried out professionally. Car ready and waiting upon return.
03 December 2024
Very friendly staff, Answered any questions i had
02 December 2024
A further phone call letting me know that the car was ready would have been appreciated - I was notified before it went in for a wash.
02 December 2024
Major issue was fixed but I still have an issue with my heating. I only give this rating because I have tried several times to call Imran, asked for a call back and also sent an email but still haven't had a reply. Not happy about that
02 December 2024
Satisfied
02 December 2024
The service centre is very comfortable with drink machines
02 December 2024
We were impressed with the customer service, environment and speed.
02 December 2024
I'm Very happy with my customer service experience, the Colleague who dealt with me was fantastic she was very friendly and informative.
02 December 2024
Great as always, regular calls, text updates, and service was great. Only thing would be to be more through of the cleaning but for a complimentary service it was great.
02 December 2024
Was very helpful.
02 December 2024
It is great to receive a video of the service items. A good experience all round.
02 December 2024
If I have an issues it's always resolved
02 December 2024
Always excellent and it does make a difference
01 December 2024
Predicted wait for service: 2 hours. Actual wait; 1.1/5 hours in comfort and with attentive service.
01 December 2024
Attention to detail and follow up on issues plus a personal service.
01 December 2024
Quick and easy, with a great customer waiting area, allowing me to continue to work whilst the car was serviced.
30 November 2024
Great service
29 November 2024
They completed the work efficiently and on time
29 November 2024
I never received the promised video of the MOT
29 November 2024
same as above
29 November 2024
Did the job well and fully informed throughout
28 November 2024
Very happy thank you to Mark Barratt and Imran very smooth from start to finish
28 November 2024
Vehicle inspection check warning still showing on BMW App
28 November 2024
The repair work was carried out in good time.
28 November 2024
Again excellent service
28 November 2024
Service was fine but cost was expensive.
28 November 2024
Everything went well, no complaints
28 November 2024
Quick service and all my requirements were met.
28 November 2024
The staff were friendly and made my wife and I feel valued
27 November 2024
Again excellent service. Kept my car longer than originally thought but was given a courtesy car to use.
27 November 2024
MOT and service carried out no problems and within expected time.
27 November 2024
Most recent visit asked four times (twice email twice in person, one at reception who said they would pass on message to individual looking after my car and asked the individual themself) about dash cam and no reply about cost or any response.
27 November 2024
I have marked it down. Because on the BMW shop they were doing an offer of 25% discount on parts. But the parts department charged me the full price without the discount. Better updates required to be passed onto staff
27 November 2024
I always try to deal with Rob Murkett. He has great attention to detail and is a pleasure to deal with
27 November 2024
Very Happy
27 November 2024
Happy with the overall service, no lights or notifications popping up.
27 November 2024
2 hour slot only took 1 hour and the car came back looking great having been washed and hoovered.
26 November 2024
They wanted to accommodate my needs when they made a mistake.
26 November 2024
Info from online form not in notes Treated like an idiot Told parts insurance may not be valid due to splashback-policy sold after got car and no one but bmw been under bonnet Told would be called about insurance and wasn't- I called in and no reply
26 November 2024
As above. Great customer service have and was treated as an individual and tailored to what I needed.
26 November 2024
Everything was handled professionally and efficiently
25 November 2024
Excellent service.
25 November 2024
Professional and efficient staff
25 November 2024
Great service
25 November 2024
Overall, I was moderately satisfied. The service was completed on the same day, but the cost was far higher than an independent dealer. I was also told about brake issues, yet no one has followed up. Sytner obviously doesn't value my business.
25 November 2024
Very satisfied with the service provided.
25 November 2024
The service(MOT) was completed by early afternoon and the car washed and cleaned for us.
25 November 2024
was able to wait while service carried out , good price a discount for older vehicles helps greatly
25 November 2024
Helpful staff
25 November 2024
Thanks Liz for everything. Thanks for the vehicle check guy who did detaul checking and made video.
24 November 2024
Excellent customer service
24 November 2024
Car wash inside wasn't as clean as previously. Other than that. All good.
24 November 2024
Lisa and the team at Sytner Leicester do a great job. Went in for an airbag recall, inspection found a nail in a rear tyre, Lisa arranged a new tyre to be fitted same day.
24 November 2024
Imran totally looked after me
24 November 2024
Airbag recall was done swiftly kind & courtues staff especially ava helping set up my bmw app & showing me features.
24 November 2024
Everything was great Sammy really is the reason why I give high marks she's excellent. But I did tell the lady at reception. I was in a rush. And I do not feel that anything was rushed for me.
24 November 2024
completely satisfied
23 November 2024
I was satisfied
23 November 2024
Communication was good. Service advisor very good (given a loan car after 4 days) Wait to get the car looked at was far too long. 3 weeks between enquiry and booking. Job took too long once in - Well over 2 weeks (3 day wait for parts x2 excepted)
23 November 2024
Helpful staff and lovely washed car
23 November 2024
Excellent communication and service
23 November 2024
Very happy as usual. I rang up for price on 4 tires, book it in and no hassle.. all fitted and now safe on the roads again
23 November 2024
Every member of staff I interacted with were friendly, polite and helpful. One particularly member of staff Mr R Hastings was very helpful and friendly. He spent time chatting with me, knowledgeable and enthusiastic!
22 November 2024
As I mentioned above that the exceptional warm welcome made me very happy. I wanted to work and I had been offered a private room to work while my car was being serviced. I have fully utilised my time there working on. They offered me food and coffee
22 November 2024
Worked around my availability and easy to book in
22 November 2024
I am pleased with level of servie Sytner provided me. They treated me and my car with great care and respect. They offered a free health check and sent me a detailed video of it. Advisor Meah Ambose was a great help. She kept me posted of progress.
22 November 2024
Polite friendly staff that always make you feel important. Very professional and efficient experience from start to finish
22 November 2024
Work carried out on time and Service Dept staff looked after me throughout my on-site wait, keeping me informed and ensuring that I was aware of refreshment and other facilities. Thank you to Agnes and her colleagues.
21 November 2024
Great service good communication
21 November 2024
The salesman Lee Whiteside appreciated our needs and requirements. He's friendly and approachable and was willing to go the extra mile.
21 November 2024
Overall very satisfied - was getting concerned about the time taken for the recall repair. I had to chase to get update at end of the day before it closed as it would take me 30 minutes to get to the centre.
20 November 2024
Very satisfied was kept informed
20 November 2024
The service experience was really good, just a bit expensive.
20 November 2024
Needed battery charger overnight and ended up with new battery
20 November 2024
Very fast and professional service with good advice
19 November 2024
Overall a seamless process from booking to collection. Great that the drop off point is under cover too.
19 November 2024
No problem
19 November 2024
Ivan went over and above to make us comfortable and to ensure we were not put out of our way. He gave us a courtesy car and collected it the same evening from my house so that I wouldn't be waiting longer than necessary
19 November 2024
Only let down by the promise of an office space that they couldn't keep. Being able to have a courtesy car was perfect alternative though.
19 November 2024
I cant find any faults.
19 November 2024
Very knowledgeable and helpful person always getting in touch with me to explain the process
19 November 2024
Same as above. All necessary work completed, other requirements flagged and dealt with on the day. I actually fell off my bike on the way to collect my car and they helped with my injuries.
18 November 2024
All good
18 November 2024
As I turned in to Sytner, got hit by a van! Sammie and team went the extra mile to get emergency replacement parts on the day and get the car back on the road in double quick time as well as sorting the scheduled items. Great stuff.
18 November 2024
Excellent communication
18 November 2024
Really good service by all until I collected my car which was finished only to jump in my car and find major trim panels not install and left resting on rear seat together with leaves
18 November 2024
Very satified
18 November 2024
Courteous and very informal good information.
18 November 2024
Excellent service, pleasant, knowledgable staff, efficient and timely
18 November 2024
Excellent staff and service
18 November 2024
Kept informed
18 November 2024
Outstanding customer service as always, via James and Richard in service team
18 November 2024
The car had some work done and a MOT. It was then returned to me at work. When I started it to drive home the warning light was on to say the dipped beam had failed! Possibly a coincidence but frustrating and I then had to get that sorted.
18 November 2024
James Howitt, took care of my issues and I have had nothing but good experiences at Sytner BMW
18 November 2024
Best ever
18 November 2024
It took 4 attempts and visits before my car was dealt with
18 November 2024
Excellent communication throughout the purchase process, even with a recall delaying things
18 November 2024
Satisfied
18 November 2024
Satisfied
18 November 2024
Generally good service.
18 November 2024
The staff were amazing. They did so much for me. Thankyou
18 November 2024
The service dept arranged for BMW to pay the majority of the repair costs due to premature failure of part
18 November 2024
Good service
18 November 2024
Very efficient
17 November 2024
Perfect experience and very well looked after when waiting for car.
17 November 2024
Brilliant from getting out of mine and into the loan car Darren who was looking after me was brilliant.
16 November 2024
Little dissapointed as two days after service had message on car to say check car tyres , shouldn't that have been checked on service ?????
16 November 2024
Everything done as planned
16 November 2024
I'm liked how they look after the customer and how comfortable the waiting area is lovely ??
15 November 2024
Communication was good and Richard was very helpful.
15 November 2024
Just the best. Other service provider NOT in the same league.
15 November 2024
It would have been 5 but only changing 3/4 tyres seems mad. I will be back next month to get it changed anyway. The lease is with BMW. I know there are rules but there also has to be logic. Getting to a garage and moving a busy work schedule.
15 November 2024
As I had tyres fitted by BMW and was offered a courtesy wash, there was glue residue on my wheels and the wheels hadn't been cleaned.
15 November 2024
Everything gone smoothly and helpful.
15 November 2024
The level of service is consistently of the highest standard. Darren Poole and his colleagues were highly professional, most helpful and ensured a stress free experience for my wife and I throughout this service process. Please convey our thanks.
14 November 2024
Had an issue with my car and they dealt with it quickly and professionally. Many thanks.
14 November 2024
Best garage in Leicester they know they stuff
14 November 2024
Loved how i got a video of my vehicles health check
14 November 2024
Very good service
13 November 2024
Job completed on time while I waited including wash and vacuum. Drink and a few nibbles provided.
13 November 2024
Miah was fantastic, looked after me and my needs really well. I had completely forgot about my MoT and rang in desperation as I need the car a couple of days later. I was booked in with ease and looked after perfectly
13 November 2024
Efficient polite service throughout
13 November 2024
Everything was excellent
13 November 2024
Efficient, professional work.
13 November 2024
Because it was impressive
13 November 2024
The Sytner representative on the day of my MOT (Courtney) was helpful and provided timely and useful updates on my vehicles MOT and options to resolve issues I had with the battery.
13 November 2024
Excellent service and turnaround of my vehicle Polite and professional staff Happy to see complimentary drinks and snacks available Small things count
13 November 2024
When i had issues with my car, the service adviser Darren Poole took over my issue and promptly gave me updates and reassurances. He is extremely helpful and knowledgeable
13 November 2024
Great service issue sorted quickly
13 November 2024
Pleasant interations throughout the process, regular updates and helpful staff.
13 November 2024
Well organised. Knew what I was in for and done without any delay with car coming back nicely cleaned
13 November 2024
Well looked after and kept informed throughout. Online tracking didn't update at all so looked like my car had only been dropped off until I got the call to say it's ready. My name isn't right as the person didn't listen to me on initial call.
13 November 2024
Great service by Ava Parsons very helpful and informative a great asset to you
13 November 2024
Quick and easy
13 November 2024
The female who dealt with me was very courteous and efficient s was the service being completed quicker than originally stated.
12 November 2024
Limited communication
12 November 2024
As Lisa Walters ensures every aspect of my requirements are dealt with to satisfaction and in a timely fashion. She is an excellent ambassador for your organisation.
12 November 2024
Was not happy at all with the experience Asked for a quote Buy bmw carried out half the job and left the rest
12 November 2024
My service representative Rob was outstanding, going above and beyond my expectations, can we have more like Rob..not sure how feasible this would be but could you introduce a personal representative that could know when to get in touch for services
12 November 2024
clear and concise communication
11 November 2024
Great service and well communicated to. Everything on plan and good customer experience.
11 November 2024
I was satisfied-- however your pre arrival details ask whether the vehicle is to be washed and vacuumed. The last two visits - vehicle not vacuumed at all. If not a service you provide then take it off the pre checks info?
11 November 2024
Nice people
11 November 2024
Car returned and can feel the difference in performance
11 November 2024
Quick and easy.
11 November 2024
Ace service
11 November 2024
In for brake fluid service & first MOT. Returned in pristine condition. It sailed through the MOT. Overall waiting time was minimal, with comfortable seats, coffee, orange juice and pastries. Lisa was excellent and kept advised of progress etc.
11 November 2024
Everything about my car was checked properly
11 November 2024
Courteous, fast service. WiFi on site means I can work whilst you work
11 November 2024
same as above I thought the staff were all brilliant and very potite and welcoming
11 November 2024
Everything that was discussed prior to the service was carried out to the letter, with full explanation of items covered.
10 November 2024
Service was great, everything that was quoted and said had to be done was done with very clear communication. The whole process was effortless.
10 November 2024
Had no problems
09 November 2024
For us guy who served us was absolutely brilliant
09 November 2024
Great service from imran
09 November 2024
Nice job good work as always
09 November 2024
No issues. Aquickly booked, comms as great
09 November 2024
My experience was positive, good welcome and very good service
09 November 2024
Booked 90mins safety recall driver's airbag replacement and courtesy vehicle wash& vacuum and it was done in just under an hour
09 November 2024
All staff are approachable
08 November 2024
I had a recall for driver airbag replacement and should have taken roughly 90 mins as per the letter. Dropped car at 9:00 am, did not go into garage until around 4:15 pm (I called to inquire abt the status) and was done in 30 mins. Whole day taken.
08 November 2024
Very good service, sat and waited in the waiting room, was given some free gifts too and have now booked my car in for work too
08 November 2024
Great service and attentive staff
07 November 2024
Sam was absolutely excellent
07 November 2024
Staff were helpful and attentive. The service was quick & efficient
07 November 2024
Customer service was excellent
07 November 2024
I have requested the service video a number of times now as I do not think the car was even touched. I had an MOT done 2 weeks ago where it was advised that the driver rear brakes were marginal yet BMW say they were well within the limits?
07 November 2024
Didn't think that my issues with my car would be sorted and just as I thought, problems still occurring.
07 November 2024
Very satisfied. I received what I was told I was going to, a video of the underneath of the care was shared with me, too.
07 November 2024
Prompt service and delivery
07 November 2024
Although just in for a recall, having my car cleaned and given some goodies too felt very special
06 November 2024
Easy to book service and maintenance via phone booking with confirmation via text message. Drop-off / check-in was very quick and efficient (I.e. no hassle). I'm was able to track progress online, and collection of car was quick and efficient.
06 November 2024
My car service and MOT were completed in good time and the customer area is pleasant with drinks and snacks available.
06 November 2024
Great service cannot fault it.
06 November 2024
Communication good
06 November 2024
They've a very high standard of care and services
06 November 2024
Brice always finds a way to ensure I'm all set when having to drop my car off whether that's by ensuring I have a room to sit in so I can carry on with work or when it comes to collection lf my vehicle.
06 November 2024
Good communication and quality delivery of the service.
05 November 2024
A warm welcome. Nice selection of refreshments and comfortable seating with space to work.
05 November 2024
Someone was there ready to book my car in, the car was serviced and I was kept informed. The vehicle was cleaned and valeted and the handover at the end was efficient.
05 November 2024
Quality
05 November 2024
Kept up to date with progress of car whilst at Sytner Leicester
05 November 2024
Really happy wouldn't go anywhere else
05 November 2024
Seamless and smooth service from start to finish. Clear pricing. Nice waiting room facilities. Great service from staff (Imran Uddin).
05 November 2024
Having got through Reservations which I find tedious but where Danny Varney was excellent I was able to take my car in as a emergency. My thanks to both Emma Doyle and Darren Poole who did a brilliant job, getting it sorted in time for my holiday.
05 November 2024
Looked after well quick and prompt service ,and was updated well throughout the day
05 November 2024
Brilliant. The advisor Ivan Tang was very helpful and discussed all my cars aspects which needed to be looked at.
04 November 2024
The environment and the staff were fantastic
04 November 2024
One moment I was being told that I had to book the car in because intional checks had found 104 faults and that a new windscreen and camera needed to be fitted for which it was booked in for 2 days, then I was told no work was been needed
04 November 2024
Friendly and great service
04 November 2024
Excellent service
04 November 2024
I had a service, passed the mot and had two new tyres...cars all good, I'm all good...Sytner Leicester are the best
04 November 2024
Imran was outstanding
04 November 2024
Very satisfied
04 November 2024
Map update not done as issue downloading from BMW, Having to bring car back in.
04 November 2024
Very slick and well organised. Very professional staff.
03 November 2024
Lovely customer service
03 November 2024
Everything completed successfully & quickly.
03 November 2024
Excellent service from all those involved with my car
03 November 2024
Imran Uddin , looked after me , keeping me informed of work progress ?? during my stay Many thanks ??
03 November 2024
Work carried out quickly and efficiently
03 November 2024
Easy to deal with
01 November 2024
Can't think of anything to improve the service
01 November 2024
It was a nice smooth process and it made my day off easy too
31 October 2024
I was pleased with the operation.
31 October 2024
Job was completed on time and as agreed.
31 October 2024
Nice welcome, very efficient and internet very good whilst waiting
31 October 2024
Battery connection found loose. Car is less than year old suspect missed on pre-delivery. Nearside high beam pointing upwards. Missed on pre-delivery? Satisfactory explanation of how high beam auto dip explained. Changed from last car.
31 October 2024
Stress free, very efficient service and really good communication.
31 October 2024
Nice friendly staff, excellent communication. Smooth process
31 October 2024
Went above and beyond
31 October 2024
Imran, my contact person was very obliging and kept me up to date with how the servicing was progressing.
31 October 2024
Done the work in time allocated
31 October 2024
Everything went smoothly from start to finish
29 October 2024
It was smooth and painless
29 October 2024
Very happy ??
28 October 2024
Simple quick easy
28 October 2024
Brake fluid service and MOT completed on schedule (wait appointment). Efficient communication and costs highlighted upfront. Friendly service staff at the dealership.
28 October 2024
Ivan made everything run smoothly.
28 October 2024
Booking and reception were excellent however they did not check tyre pressure and warning light came on once I had left for home.
28 October 2024
Didn't have to call in once.
28 October 2024
Prompt , polite, friendly and professional,
27 October 2024
Staff was friendly, refreshments available, service was done quickly and car was cleaned and checked for free.
27 October 2024
Excellent service,kind staff and peace of mind.
26 October 2024
Great communication and responses to my needs. Exceeded my expectations
26 October 2024
Feel that u are just trying to rip me off
26 October 2024
Good service from Imran. Kept informed. Friendly. Efficient
26 October 2024
Car was picked up and returned as I do not live local. Was kept informed as to progress.
26 October 2024
They stepped up when Lookers failed.
25 October 2024
Courtney and the team really made a significant difference, thank you!
25 October 2024
I've got to spend time now going back to get the online data updated on my vehicle
25 October 2024
Excellent service and communication
25 October 2024
Whilst efforts have been made to identify what is a very intermittant but annoying issue on a £30K+ car, it still remains unsolved and now appears my issue to resolve.
25 October 2024
Problem with car was not diagnosed correctly on first visit, car had to return again the following week for same issue. Was only diagnosed correctly when a Master Technician took a look.
24 October 2024
Nothing to be dissatisfied about
24 October 2024
Good service
24 October 2024
Lovely staff and very helpfull.
24 October 2024
Quality service
24 October 2024
For the same reasons as mentioned above
24 October 2024
Down to the customer service that John provided top man ????
24 October 2024
Very good
24 October 2024
Clear and concise information
24 October 2024
Your staff were courteous and helpful.
24 October 2024
For my map updates didn't receive the call for estimate waiting time before the appointment Time of arrival waiting was estimated 2 hours but was waiting for almost 4.5 hours Still the work was not fully done Need to come back again
24 October 2024
Car was cleaned within the time frame
23 October 2024
The only reason why this is not a 5 is because of the horrendous attempt to clean the car, which I understand is done by a third party and not BMW direct. The windows were dirtier than when the car arrived and the wheels were not even attempted.
23 October 2024
Very good service by Courtney. 100% recommended, as she went over and above to support me by having the service and MOT turned around quickly
23 October 2024
Very good service
23 October 2024
Ivan went the extra mile to allow me to collect my car very late as I was struggling to make it on time.
23 October 2024
Extremely helpful and friendly staff.
23 October 2024
Everything went very well
23 October 2024
I would have 5 stars but for the progress app being inaccurate so that I had to check when my vehicle was ready. Otherwise very good service from start to finish
23 October 2024
Excellent service
23 October 2024
When collecting the vehicle I had to wait for the service advisor that was dealing with me. I found it unnecessary, as I was only collecting & making a payment. I would of been vary frustrated if I would of been in a rush
23 October 2024
Reception team were very good. I was told how long I would have to wait and the service was completed within the timescale. Waiting area is very comfortable. All good!
22 October 2024
Great service given
22 October 2024
Kept updated at all times, extended courtesy car when problem occurred. Could not ask for more.
22 October 2024
Met my expections
22 October 2024
Professional servce Friendly and helpful staff especially Meah Ambrose..???? Clean facilities Very organised
22 October 2024
Couldn't fault the experience
22 October 2024
I was created and treated with respect throughout
22 October 2024
The Alarm for my lights was on. Got Quoted 1200 to resolve the issue. Light bulb was just a bit loose. Got an engine fault in the display, car was 2 times at BMW, 1x Service and 1x recall and nobody wants to check the fault without me paying 120£ 1s
22 October 2024
Everything was excellent
22 October 2024
Polite staff, and happy with the service
22 October 2024
The service was quick and hassle free
21 October 2024
Great service as always...consistently maintaining your high standards.
21 October 2024
Really well looked after
21 October 2024
The staff at Leicester are continually striving to ensure the customer has everything they need
21 October 2024
I thought you was changing the EGR valve but you just changed the cooler
21 October 2024
The service was very good. The car did return with an engine management light still on, although the same happened before at Nottingham Sytner. After hearing this, the team at Leicester have offered to take the car back in to remedy gratis.
21 October 2024
Quick job
21 October 2024
Lack of communication and not all found issues were fixed
21 October 2024
Polite customer service
21 October 2024
The issue I raised with agnes
20 October 2024
Excellent service, the young person dealing with my order was excellent and very polite.
20 October 2024
Lisa did great job looking after me, keeping me informed and answering all my questions.
20 October 2024
Great attention to detail
20 October 2024
Everything was great. Courtney kept me well informed throughout the day
19 October 2024
.
19 October 2024
Your Leicester branch services are excellent & the staff are polite to every customer.
19 October 2024
Smooth process throughout, no hanging around for extended periods of time and vehicle ready ahead of projected time. The only observation I would make and it's not a complaint is the sound on the video that was sent during the vehicle check wasn.t ov
19 October 2024
Great
19 October 2024
Very swift and getting job done best as possible
19 October 2024
NA
18 October 2024
Richard was very helpful and kept me up to date on the progress of the service. Upon arrival the work was explained to me before I left to make sure I was happy. Car was also cleaned so that was a nice touch.
17 October 2024
Great Service they always do a good Job
17 October 2024
The work was done while I was at work so there wasn't much inconvenience.
17 October 2024
Because I'm actually quite shocked
16 October 2024
Kept me informed what was happening.
16 October 2024
Very professional friendly team, kept me fully informed of progress - nice selection of refreshments and comfortable seating.
16 October 2024
Excellent
16 October 2024
Excellent levels of communication with the service desk.
16 October 2024
she was brill
15 October 2024
Efficient service and complimentary clean
15 October 2024
Great service
15 October 2024
No issues, was kept up to date and work was carried out within a day
15 October 2024
Everything was spot on. Communication was great, immediate after was also great.
15 October 2024
1. Lady assigned to my drop off apparently went home early so never got a call to say car was ready later in day. This led to a bit of a rush to get up on time as the website says you close 6.30! not 5.45. 2. bolt left loose on rear during track!
15 October 2024
They delivered more than what they had promised
14 October 2024
Rob Murkett (Service Advisor) was really helpful
14 October 2024
Imran kept me fully informed and the pick up was fast and efficient
14 October 2024
Waiting room facilites excellent with drinks and snacks available plus car service progress is monitored by simple to use app.
14 October 2024
Service was great from the beginning to end. Felt proper looked after by (forgot name) at every step of the process. Appreciated the curtesy clean and gifts at the end. Nice touch!
14 October 2024
Place is clean, staff are polite and friendly. Work done as expected.
14 October 2024
quick turn around
14 October 2024
As above
12 October 2024
Great customer service all round
12 October 2024
Very accommodating with help with having to wait for my vehicle and work from the waiting area
12 October 2024
It's always a satisfying experience
12 October 2024
Customer experience was 10 out of 10
11 October 2024
Very satisfied with the service provided
11 October 2024
Not satisfied and NOT ENOUGH CHARACTERS REMAINING TO EXPLAIN
11 October 2024
Professional and courteous. An all round very good experience. Attitude of service staff has always been really exceptional.
11 October 2024
Faultless experience
10 October 2024
Again booking in and being kept informed was excellent. Car went in for an EGR recall. The service message recalling the car is still open so each time i start the car i have to close the message, surely it should be closed off.
10 October 2024
Service satisfaction
10 October 2024
Brilliant service from start to finish. Accommodating by offering an office to work from and providing refreshments. Thank
10 October 2024
James helped me very much
10 October 2024
Awful experience at BMW Leicester. Tried to keep my car over the weekend as ran out of parts, without telling me! I only found this out when I called for an update. Dropped off at 08:00 in morning and left at 18:15.
10 October 2024
Great customer service from everyone
10 October 2024
Everyone was knowledgable with regards to my service needs
09 October 2024
as above, i have been using the car for less than a year, what started of as a few tiny holes in the upholstery has grown into larger holes. I have not caused this damage. The car seat should be durable enough.
09 October 2024
All good, very customer focussed
09 October 2024
The service was outstanding, they have drained the old engine oil, and refilled with fresh oil. That's great, costs was discounted, which makes it affordable to pay.
09 October 2024
Great customer service including provision of an office at short notice so that I could take work calls. Courtney was a credit to your company, polite and professional, superb attitude.
09 October 2024
Call back not received when promised
09 October 2024
Update via app.
08 October 2024
Team were efficient, although I would have seen this better if a software update that had not been download was. But all in all goid
08 October 2024
Quick and good communication
08 October 2024
1st time using bmw and hopefully not the last
08 October 2024
Everything was done in a timely and professionally manor. Imran kept me informed of the service progress while waiting in the café corner enjoying my coffee and biscuits ??
08 October 2024
Samantha has been great at keeping me updated and making sure it's all good.
08 October 2024
Again superb service
08 October 2024
From customer interaction to customers service to the work done on the car .,, it's very good . Very professional.
08 October 2024
Always looked after very well at my main dealer customer service is fantastic. Lisa at sytner meridian park is just the best
07 October 2024
I like the videos that are sent. It gives you a better sense of understanding
07 October 2024
Great customer service
07 October 2024
Comfortable and professional
07 October 2024
Looked after very well by the service manager allocated to us / our car. The receptionist wasn't very friendly, almost off-hand,
07 October 2024
No issues with the service. Good customer service.
07 October 2024
Easy to communicate with
07 October 2024
Fast turnaround when I needed it.
07 October 2024
It's nice when ur running late and the agent doesn't make you feel uncomfortable due to this.
07 October 2024
I couldn't fault the treatment \\i recieved
07 October 2024
Everything was easy and efficient
06 October 2024
The team are always friendly and welcoming and deal with the need I have.
06 October 2024
The car went in on a recall break failure. Kept ringing in to get an update never once got a call back. Had the car for up to 5 days was told to lie. Also paid to get alloys refurb and they damaged A Different alloy. Still no call back been 3 week
06 October 2024
Came in for recall Courtesy car was ready
06 October 2024
Because I have seen extremely practical and excellent service and service, I would like to thank the leicester team very much
06 October 2024
Comming to approach customer while sitting. Asking. R u ok Anything we can do to help you. That says it all
06 October 2024
No problems
06 October 2024
Amazing customer service received from Ivan Tang. Was delighted that the service was completed within 3 hours rather than having to wait around, wasting time locally for a whole day. Seemlessly efficient check in system for the service.
05 October 2024
They were stressful to deal with, arrogant and need to learn how to treat customers with respect
05 October 2024
Quick turnaround
05 October 2024
Great service - shockingly high consumable prices: screw wash, oil
05 October 2024
Couldn't fault the service provided.
05 October 2024
Very satisfied very efficient service Excellent
04 October 2024
The pick up from the train station was a nice touch, as I hate going to new places not knowing where I'm going, whether that is driving, public transport or walking, so getting picked up from the station meant I didn't have to stress.
03 October 2024
My problem was identified and resolved efficiently.
02 October 2024
The staff
02 October 2024
Staff went above and beyond to make the experience pleasurable
02 October 2024
Easy to deal with.
01 October 2024
All good expect for experience I had with the booking centre, probably a miscommunication between the booking centre and the service centre.
01 October 2024
The Lego is a big reason and seemed genuine on all issues related to the car
01 October 2024
Sytner Leicester just make everything very simple From dropping the car off to collecting the car back. Rob kept me updated with the work being done explaining everything so I knew what was going on it was just very easy.
01 October 2024
Good service
01 October 2024
Brice who took over my car responsibility is fantastic.
01 October 2024
I was put into a courtesy car for the day which helped with my work schedule
01 October 2024
Good but expensive option
30 September 2024
Went above and beyond my expectations
30 September 2024
Very good professional customer care,
30 September 2024
Always a fantastic experience and staff are very knowledgeable Ivan was fabulous!
30 September 2024
Excellent service from Agnes in service. Very professional and very informative. Thank you so much.
30 September 2024
Staff members of the Service are always very polite. Cortney Broughton provided me with exceptional customare service when my car was there for a service last week. I am very grateful to her for her patience, professionalism, and kindness.
30 September 2024
All done as per quote.
30 September 2024
Seamless, from making the booking to through to collecting the car.
30 September 2024
Lisa was great The service was good
29 September 2024
Too long to wait during week working time
29 September 2024
Wanted replacement wiper blades but not in stock? (Seems to me should be a basic stock item). Requested a wash and valet and this was not carried out.
29 September 2024
Comfortable surroundings,with good drink selection. Wifi was simple to connect to and fast enough for me to work from.
29 September 2024
Excellent service as always
29 September 2024
No issues
29 September 2024
Prices are still high compared to other places.
29 September 2024
Overall a pleasant experience. However, courtesy car I had, I was left to work out all controls not sure this was the best way to leave someone.
29 September 2024
Very good service.
28 September 2024
Staff in the office were amazing. They deserve my praise.
28 September 2024
Professional and expertise
28 September 2024
I always feel in safe hands and you always talk me through any problems providing solutions and price options
28 September 2024
Good service
28 September 2024
Same comments as above.
28 September 2024
Nothing to much trouble staff excellent
27 September 2024
The car is aways in tip top condition when I pick it up.
27 September 2024
Everyone was great
27 September 2024
Agnes was fantastic
27 September 2024
The service from Rob Murkett was a real pleasure It was what customer service should be Rob went out of his way to help and make sure my car was taken care of
26 September 2024
I'm very satisfied with the experience that I had, Brice always sort any issues that I get on my car without fault and explains in detail if I have any questions making the experience better.
26 September 2024
Polite, positive, helpful.
26 September 2024
Car returned to me in immaculate condition.
25 September 2024
Let me know the condition of my vehicle. Kept me updated.
25 September 2024
Asked to book in the car via a link sent by text. Requested fuel additive and air freshener but this information was not linked to the service team so did not get done.
25 September 2024
Ivan was very kind and extremely helpful brilliant service from BMW i come year after year for my MOT I bought my 1 series from yourselves 6 years ago ????
24 September 2024
Whatever is needed or required you feel that you are in safe hands .
24 September 2024
Samantha Wesley was very helpful given that I wasnt told sbout the recall being booked in when I was only expecting an MOT. She sourced a suitable replacement car so I could remain mobile. Thank you Samantha
24 September 2024
Job done as promised.
24 September 2024
Lisa always helpful and friendly. I return to Sytner BMW Leicester as customer service always excellent.
24 September 2024
Service great and I enjoy the complimentary wash and vac!!
24 September 2024
Everything went perfectly.
24 September 2024
I had an item listed on the check list that in my opinion was never dealt with. They called me to ask if they could change my rear brake pads, which I agreed to but it seems they did not look at the tyre sensor light. Still waiting for feedback..
24 September 2024
At the end of the day I collected a serviced, and improved, car where the completed work was realistically priced, it had been cleaned and a new tyre fitted to meet safety regs.
23 September 2024
They kept in contact and thoroughly explained the service
23 September 2024
when I arrived the reception was efficient and well organised. I was give a time on how long the work would take and this was kept to.
23 September 2024
All work was completed very professionally
23 September 2024
Did every thing they said they would
23 September 2024
It was a work day when my Mot was planned and I was in and out in just over an hour.
23 September 2024
Lisa Walters always exceeds expectations Price was high though and could have been communicated before the service was completed
22 September 2024
Work completed quickly, car cleaned to a good standard
22 September 2024
Friendly and informative reception. Regular updates on progress of service from Ivan. Coffee and snacks available.
22 September 2024
I found that the customer service had improved since my last visit. I was kept informed regarding how long I had to wait for my car and the service advisor allocated to me was very attentive.
22 September 2024
As above.
22 September 2024
Job done quickly
22 September 2024
They made me feel good to be a customer.
22 September 2024
Excellent service
22 September 2024
All good especially Lisa
22 September 2024
The way that the problem was eventually handled was satisfactory however in my opinion the problem shouldn't have ever happened and I still don't full believe the reasoning behind it.
22 September 2024
God service
21 September 2024
As above. I made three calls to the service department and never received a call back as promised. I am cancelling my EMac plan and won't be using Sytner again.
21 September 2024
Work carried out was excellently done
21 September 2024
Again very good. Was assigned Lisa Walters who delt with me and worked above and beyond to get my vehicle sorted.
20 September 2024
There were no problems. Straight forward to book and deliver with appropriate feedback.
20 September 2024
All of the above, and the curtesy car wash was the icing on the cake.
13 December 2024
Super service