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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
1103 ratings and 540 comments received in the last 90 days.
05 November 2024
Exceptional service in particular from George Eden and Jade Martin who have been a massive support throughout the whole process. Unique experience to have sales people who are nurturing rather than pushy. Well done Sytner team
04 November 2024
Excellent support to get me the right vehicle, with right monthly payout within my budget and timely delivery.
04 November 2024
Extremely satisfied with the service. Kept informed throughout the process.
04 November 2024
Everything was handled professionally and explained thoroughly.
04 November 2024
Very good service
03 November 2024
Everything was fine
01 November 2024
N/A
01 November 2024
Very happy, everything covered & Holly was very helpful to get it all sorted
31 October 2024
Second to none service, very welcoming, no hard sell, lovely people which had to put up with me ??
30 October 2024
Very helpful and explained the terms in great detail, car looked lovely when we went to pick it up and was decorated with a big red bow which was a nice touch
29 October 2024
Sytner Leicester were fantastic from the the first enquiry with Ellie through to agreeing a deal with Ben. They were very helpful with any queries I had and the whole collection process was very easy.
27 October 2024
Service was really good
26 October 2024
Holly explained the features step by step which gave the family confidence in adapting to the car.
26 October 2024
Danielle was the first to phone me and we soon come to an agreement very polite and helpful
23 October 2024
Everything explained well to me
18 October 2024
An otherwise excellent experience apart from a hitch at the end with paperwork.
16 October 2024
Just brilliant service
16 October 2024
All my queries were promptly attended to.
16 October 2024
Kept up to date throughout the process and the prep work to ensure we could collect the car with minimal paperwork, the time was focus on the car and the new experiences
12 October 2024
Eleanor and Martin were Very polished and professional throughout . Buying a car is a process I dread . But I was treated very respectfully . Eleanor is a consummate professional. Humble and caring . Martin was always on hand to answer my many Qs !
11 October 2024
Excellent standards as always, this is my third new vehicle I have purchased from Sytner Leicester.
10 October 2024
Because I am always treated lovely by Kirsty she is a great asset to the Company
09 October 2024
Well looked after, very methodical
09 October 2024
Ryan is superhero
08 October 2024
As I've said at every stage all aspects and stages of the ordering to collection of the new car were excellent. The staff were Very professional and the process of the handover was exceptional particularly the explanation of all the cars features.
06 October 2024
BMW/Joshua Wills looked after us really well and provided detailed information.
04 October 2024
Kept me informed all the way through
03 October 2024
As per answers above and below the process went well, however the only down side was BMW HQs fault as there is not a 3-pin charger included. This will be fine in the future but not now with so few public charge points and the car is only 7kW charge!
03 October 2024
It felt like a very personal experience, Denil had done research prior to me arriving for my appointment, to present me with different options I hadn't considered. Car arrived within a few days and was ready for collection.
03 October 2024
Because carl at the Leicester branch is the man
02 October 2024
Extremely satisfied.
02 October 2024
From George's Initial call about the sales event to meeting and discussing options available I can't fault the experience. He made everything easy to deal with.
02 October 2024
Ryan's communication was excellent. He kept me informed every step of the way.
02 October 2024
Completely satisfied nothings too much trouble.
02 October 2024
Great handover
02 October 2024
The credit may go to George Eden for his professionalism and customer-focused approach.
02 October 2024
As above.
01 October 2024
All staff helpful and friendly. Nothing appeared to much trouble for them.
01 October 2024
Top notch throughout
01 October 2024
Excellent product and service received.
29 September 2024
The service was absolutely faultless from start to finish. We were kept informed at every stage of the process, with clear and timely updates. Their commitment to communication ensured we always knew what to expect, which made the experience seamless
28 September 2024
Dates and appointments were kept
27 September 2024
It was a v straightforward process with excellent communication by the staff . Eleanor Cairns looked after me and any concerns promptly and efficiently. She was friendly, courteous,excellent in keeping in touch & demonstrating the new car's features.
27 September 2024
Very no complaints
27 September 2024
They worked really hard to have the car I wanted.
25 September 2024
Prompt service
24 September 2024
Everything has been done through the complete process to facilitate our experience and to make sure we were not drowned under papier work .
22 September 2024
I got the deal I wanted and I appreciated that while the car was delivered to the dealership in August, there was flexibility for me to pick it up in September in order to get the new registration.
22 September 2024
See above
18 September 2024
Outstanding service from Kirsty
18 September 2024
As above. Exemplary service and customer focus. Big shout out to Dani who was a joy to deal with.
17 September 2024
Denil went above and beyond, I know how much of a pain Daniel can be when it comes to buying cars, he must have the patience of a saint. He searched everywhere for a car in the spec I wanted and to get a brand new car was a dream come true.
17 September 2024
Awesome service throughout.
16 September 2024
Everything went smoothly from start to finish.
16 September 2024
No problems at all
10 September 2024
Excellent customer service and after sales.
09 September 2024
We are completely satisfied as Savannah at Sytner was the consummate professional in all the dealings we had.
05 September 2024
The team were attentive and helpful.
04 September 2024
Fast service and great communication,
03 September 2024
Extremely pleased with Savannah's help and support - she's been absolutely fabulous!!
03 September 2024
Very professional and courteous
02 September 2024
Was kept informed at all stages and the handover went very smoothly
26 August 2024
Sytner Leicester was fantastic from start to finish. Jack was knowledgable with the vehicle that he was selling, answered all of my questions with ease and was excellent during handover. The whole process was smooth sailing and very enjoyable.
24 August 2024
The staff at Sytner are extremely helpful and polite. They make an effort to understand your needs and accommodate accordingly.
23 August 2024
From my initial appointment in May '24 to the collection of my new vehicle last week I have been totally satisfied with the service provided by all your sales team from reception et al.
22 August 2024
George was great! Took the time to understand our needs and what we wanted. Kept us well informed throughout our purchase, kept everything simple and was able to answer all our questions to ensure the purchase was seamless! Thanks George
22 August 2024
The sale and handover were excellent this is our 10th car from Sytner and we will continue into the future.
22 August 2024
I always feel genuinely welcomed and at no point do I feel rushed. In fact, I have bought 4 of my 5 cars from the same salesperson (Kirsty) and she has always been efficient, professional while keeping a genuinely friendly approach.
20 August 2024
Ryan Rewcastle was professional, friendly and helpful throughout, from responding to my initial website query through to handover of my new vehicle. He explained everything at every step and was always available to answer any questions.
20 August 2024
Excellent customer service. Very friendly. Very knowledgeable. Kept me well informed of the build progress and accommodated my availability to collect the car
13 November 2024
Job completed on time while I waited including wash and vacuum. Drink and a few nibbles provided.
13 November 2024
Miah was fantastic, looked after me and my needs really well. I had completely forgot about my MoT and rang in desperation as I need the car a couple of days later. I was booked in with ease and looked after perfectly
13 November 2024
Efficient polite service throughout
13 November 2024
Everything was excellent
13 November 2024
Efficient, professional work.
13 November 2024
Because it was impressive
13 November 2024
The Sytner representative on the day of my MOT (Courtney) was helpful and provided timely and useful updates on my vehicles MOT and options to resolve issues I had with the battery.
13 November 2024
Excellent service and turnaround of my vehicle Polite and professional staff Happy to see complimentary drinks and snacks available Small things count
13 November 2024
When i had issues with my car, the service adviser Darren Poole took over my issue and promptly gave me updates and reassurances. He is extremely helpful and knowledgeable
13 November 2024
Great service issue sorted quickly
13 November 2024
Pleasant interations throughout the process, regular updates and helpful staff.
13 November 2024
Well organised. Knew what I was in for and done without any delay with car coming back nicely cleaned
13 November 2024
Well looked after and kept informed throughout. Online tracking didn't update at all so looked like my car had only been dropped off until I got the call to say it's ready. My name isn't right as the person didn't listen to me on initial call.
13 November 2024
Great service by Ava Parsons very helpful and informative a great asset to you
13 November 2024
Quick and easy
13 November 2024
The female who dealt with me was very courteous and efficient s was the service being completed quicker than originally stated.
12 November 2024
My service representative Rob was outstanding, going above and beyond my expectations, can we have more like Rob..not sure how feasible this would be but could you introduce a personal representative that could know when to get in touch for services
12 November 2024
As Lisa Walters ensures every aspect of my requirements are dealt with to satisfaction and in a timely fashion. She is an excellent ambassador for your organisation.
12 November 2024
Limited communication
12 November 2024
clear and concise communication
12 November 2024
Was not happy at all with the experience Asked for a quote Buy bmw carried out half the job and left the rest
11 November 2024
Ace service
11 November 2024
In for brake fluid service & first MOT. Returned in pristine condition. It sailed through the MOT. Overall waiting time was minimal, with comfortable seats, coffee, orange juice and pastries. Lisa was excellent and kept advised of progress etc.
11 November 2024
Everything about my car was checked properly
11 November 2024
Courteous, fast service. WiFi on site means I can work whilst you work
11 November 2024
same as above I thought the staff were all brilliant and very potite and welcoming
11 November 2024
Great service and well communicated to. Everything on plan and good customer experience.
11 November 2024
Everything that was discussed prior to the service was carried out to the letter, with full explanation of items covered.
11 November 2024
I was satisfied-- however your pre arrival details ask whether the vehicle is to be washed and vacuumed. The last two visits - vehicle not vacuumed at all. If not a service you provide then take it off the pre checks info?
11 November 2024
Nice people
11 November 2024
Car returned and can feel the difference in performance
11 November 2024
Quick and easy.
10 November 2024
Had no problems
10 November 2024
Service was great, everything that was quoted and said had to be done was done with very clear communication. The whole process was effortless.
09 November 2024
No issues. Aquickly booked, comms as great
09 November 2024
My experience was positive, good welcome and very good service
09 November 2024
Booked 90mins safety recall driver's airbag replacement and courtesy vehicle wash& vacuum and it was done in just under an hour
09 November 2024
All staff are approachable
09 November 2024
For us guy who served us was absolutely brilliant
09 November 2024
Great service from imran
09 November 2024
Nice job good work as always
08 November 2024
Very good service, sat and waited in the waiting room, was given some free gifts too and have now booked my car in for work too
08 November 2024
Great service and attentive staff
08 November 2024
I had a recall for driver airbag replacement and should have taken roughly 90 mins as per the letter. Dropped car at 9:00 am, did not go into garage until around 4:15 pm (I called to inquire abt the status) and was done in 30 mins. Whole day taken.
07 November 2024
Didn't think that my issues with my car would be sorted and just as I thought, problems still occurring.
07 November 2024
Very satisfied. I received what I was told I was going to, a video of the underneath of the care was shared with me, too.
07 November 2024
Prompt service and delivery
07 November 2024
Sam was absolutely excellent
07 November 2024
Although just in for a recall, having my car cleaned and given some goodies too felt very special
07 November 2024
Staff were helpful and attentive. The service was quick & efficient
07 November 2024
Customer service was excellent
07 November 2024
I have requested the service video a number of times now as I do not think the car was even touched. I had an MOT done 2 weeks ago where it was advised that the driver rear brakes were marginal yet BMW say they were well within the limits?
06 November 2024
Great service cannot fault it.
06 November 2024
Communication good
06 November 2024
They've a very high standard of care and services
06 November 2024
Brice always finds a way to ensure I'm all set when having to drop my car off whether that's by ensuring I have a room to sit in so I can carry on with work or when it comes to collection lf my vehicle.
06 November 2024
Good communication and quality delivery of the service.
06 November 2024
Easy to book service and maintenance via phone booking with confirmation via text message. Drop-off / check-in was very quick and efficient (I.e. no hassle). I'm was able to track progress online, and collection of car was quick and efficient.
06 November 2024
My car service and MOT were completed in good time and the customer area is pleasant with drinks and snacks available.
05 November 2024
A warm welcome. Nice selection of refreshments and comfortable seating with space to work.
05 November 2024
Someone was there ready to book my car in, the car was serviced and I was kept informed. The vehicle was cleaned and valeted and the handover at the end was efficient.
05 November 2024
Quality
05 November 2024
Kept up to date with progress of car whilst at Sytner Leicester
05 November 2024
Really happy wouldn't go anywhere else
05 November 2024
Seamless and smooth service from start to finish. Clear pricing. Nice waiting room facilities. Great service from staff (Imran Uddin).
05 November 2024
Having got through Reservations which I find tedious but where Danny Varney was excellent I was able to take my car in as a emergency. My thanks to both Emma Doyle and Darren Poole who did a brilliant job, getting it sorted in time for my holiday.
05 November 2024
Looked after well quick and prompt service ,and was updated well throughout the day
05 November 2024
Brilliant. The advisor Ivan Tang was very helpful and discussed all my cars aspects which needed to be looked at.
04 November 2024
Friendly and great service
04 November 2024
I had a service, passed the mot and had two new tyres...cars all good, I'm all good...Sytner Leicester are the best
04 November 2024
Imran was outstanding
04 November 2024
Very satisfied
04 November 2024
Map update not done as issue downloading from BMW, Having to bring car back in.
04 November 2024
The environment and the staff were fantastic
04 November 2024
Very slick and well organised. Very professional staff.
04 November 2024
One moment I was being told that I had to book the car in because intional checks had found 104 faults and that a new windscreen and camera needed to be fitted for which it was booked in for 2 days, then I was told no work was been needed
04 November 2024
Excellent service
03 November 2024
Imran Uddin , looked after me , keeping me informed of work progress ?? during my stay Many thanks ??
03 November 2024
Lovely customer service
03 November 2024
Everything completed successfully & quickly.
03 November 2024
Easy to deal with
03 November 2024
Work carried out quickly and efficiently
03 November 2024
Excellent service from all those involved with my car
01 November 2024
Can't think of anything to improve the service
01 November 2024
It was a nice smooth process and it made my day off easy too
31 October 2024
Job was completed on time and as agreed.
31 October 2024
Nice welcome, very efficient and internet very good whilst waiting
31 October 2024
Battery connection found loose. Car is less than year old suspect missed on pre-delivery. Nearside high beam pointing upwards. Missed on pre-delivery? Satisfactory explanation of how high beam auto dip explained. Changed from last car.
31 October 2024
Stress free, very efficient service and really good communication.
31 October 2024
Nice friendly staff, excellent communication. Smooth process
31 October 2024
Went above and beyond
31 October 2024
Imran, my contact person was very obliging and kept me up to date with how the servicing was progressing.
31 October 2024
Done the work in time allocated
31 October 2024
Everything went smoothly from start to finish
31 October 2024
I was pleased with the operation.
29 October 2024
It was smooth and painless
29 October 2024
Very happy ??
28 October 2024
Brake fluid service and MOT completed on schedule (wait appointment). Efficient communication and costs highlighted upfront. Friendly service staff at the dealership.
28 October 2024
Didn't have to call in once.
28 October 2024
Prompt , polite, friendly and professional,
28 October 2024
Ivan made everything run smoothly.
28 October 2024
Booking and reception were excellent however they did not check tyre pressure and warning light came on once I had left for home.
28 October 2024
Simple quick easy
27 October 2024
Staff was friendly, refreshments available, service was done quickly and car was cleaned and checked for free.
27 October 2024
Excellent service,kind staff and peace of mind.
26 October 2024
Great communication and responses to my needs. Exceeded my expectations
26 October 2024
Feel that u are just trying to rip me off
26 October 2024
Good service from Imran. Kept informed. Friendly. Efficient
26 October 2024
Car was picked up and returned as I do not live local. Was kept informed as to progress.
26 October 2024
They stepped up when Lookers failed.
25 October 2024
Courtney and the team really made a significant difference, thank you!
25 October 2024
I've got to spend time now going back to get the online data updated on my vehicle
25 October 2024
Excellent service and communication
25 October 2024
Whilst efforts have been made to identify what is a very intermittant but annoying issue on a £30K+ car, it still remains unsolved and now appears my issue to resolve.
25 October 2024
Problem with car was not diagnosed correctly on first visit, car had to return again the following week for same issue. Was only diagnosed correctly when a Master Technician took a look.
24 October 2024
Nothing to be dissatisfied about
24 October 2024
Good service
24 October 2024
Lovely staff and very helpfull.
24 October 2024
Quality service
24 October 2024
For the same reasons as mentioned above
24 October 2024
Down to the customer service that John provided top man ????
24 October 2024
Very good
24 October 2024
Clear and concise information
24 October 2024
Your staff were courteous and helpful.
24 October 2024
For my map updates didn't receive the call for estimate waiting time before the appointment Time of arrival waiting was estimated 2 hours but was waiting for almost 4.5 hours Still the work was not fully done Need to come back again
24 October 2024
Car was cleaned within the time frame
23 October 2024
The only reason why this is not a 5 is because of the horrendous attempt to clean the car, which I understand is done by a third party and not BMW direct. The windows were dirtier than when the car arrived and the wheels were not even attempted.
23 October 2024
Very good service by Courtney. 100% recommended, as she went over and above to support me by having the service and MOT turned around quickly
23 October 2024
Very good service
23 October 2024
Ivan went the extra mile to allow me to collect my car very late as I was struggling to make it on time.
23 October 2024
Extremely helpful and friendly staff.
23 October 2024
Everything went very well
23 October 2024
I would have 5 stars but for the progress app being inaccurate so that I had to check when my vehicle was ready. Otherwise very good service from start to finish
23 October 2024
Excellent service
23 October 2024
When collecting the vehicle I had to wait for the service advisor that was dealing with me. I found it unnecessary, as I was only collecting & making a payment. I would of been vary frustrated if I would of been in a rush
23 October 2024
Reception team were very good. I was told how long I would have to wait and the service was completed within the timescale. Waiting area is very comfortable. All good!
22 October 2024
Great service given
22 October 2024
Kept updated at all times, extended courtesy car when problem occurred. Could not ask for more.
22 October 2024
Met my expections
22 October 2024
Professional servce Friendly and helpful staff especially Meah Ambrose..???? Clean facilities Very organised
22 October 2024
Couldn't fault the experience
22 October 2024
I was created and treated with respect throughout
22 October 2024
The Alarm for my lights was on. Got Quoted 1200 to resolve the issue. Light bulb was just a bit loose. Got an engine fault in the display, car was 2 times at BMW, 1x Service and 1x recall and nobody wants to check the fault without me paying 120£ 1s
22 October 2024
Everything was excellent
22 October 2024
Polite staff, and happy with the service
22 October 2024
The service was quick and hassle free
21 October 2024
Great service as always...consistently maintaining your high standards.
21 October 2024
The issue I raised with agnes
21 October 2024
Really well looked after
21 October 2024
The staff at Leicester are continually striving to ensure the customer has everything they need
21 October 2024
I thought you was changing the EGR valve but you just changed the cooler
21 October 2024
The service was very good. The car did return with an engine management light still on, although the same happened before at Nottingham Sytner. After hearing this, the team at Leicester have offered to take the car back in to remedy gratis.
21 October 2024
Quick job
21 October 2024
Lack of communication and not all found issues were fixed
21 October 2024
Polite customer service
20 October 2024
Great attention to detail
20 October 2024
Everything was great. Courtney kept me well informed throughout the day
20 October 2024
Excellent service, the young person dealing with my order was excellent and very polite.
20 October 2024
Lisa did great job looking after me, keeping me informed and answering all my questions.
19 October 2024
Your Leicester branch services are excellent & the staff are polite to every customer.
19 October 2024
Smooth process throughout, no hanging around for extended periods of time and vehicle ready ahead of projected time. The only observation I would make and it's not a complaint is the sound on the video that was sent during the vehicle check wasn.t ov
19 October 2024
Great
19 October 2024
NA
19 October 2024
.
19 October 2024
Very swift and getting job done best as possible
18 October 2024
Richard was very helpful and kept me up to date on the progress of the service. Upon arrival the work was explained to me before I left to make sure I was happy. Car was also cleaned so that was a nice touch.
17 October 2024
The work was done while I was at work so there wasn't much inconvenience.
17 October 2024
Because I'm actually quite shocked
17 October 2024
Great Service they always do a good Job
16 October 2024
Kept me informed what was happening.
16 October 2024
Very professional friendly team, kept me fully informed of progress - nice selection of refreshments and comfortable seating.
16 October 2024
Excellent
16 October 2024
Excellent levels of communication with the service desk.
16 October 2024
she was brill
15 October 2024
Great service
15 October 2024
Efficient service and complimentary clean
15 October 2024
Everything was spot on. Communication was great, immediate after was also great.
15 October 2024
1. Lady assigned to my drop off apparently went home early so never got a call to say car was ready later in day. This led to a bit of a rush to get up on time as the website says you close 6.30! not 5.45. 2. bolt left loose on rear during track!
15 October 2024
They delivered more than what they had promised
15 October 2024
No issues, was kept up to date and work was carried out within a day
14 October 2024
Rob Murkett (Service Advisor) was really helpful
14 October 2024
Imran kept me fully informed and the pick up was fast and efficient
14 October 2024
Waiting room facilites excellent with drinks and snacks available plus car service progress is monitored by simple to use app.
14 October 2024
Service was great from the beginning to end. Felt proper looked after by (forgot name) at every step of the process. Appreciated the curtesy clean and gifts at the end. Nice touch!
14 October 2024
Place is clean, staff are polite and friendly. Work done as expected.
14 October 2024
quick turn around
14 October 2024
As above
12 October 2024
Very accommodating with help with having to wait for my vehicle and work from the waiting area
12 October 2024
It's always a satisfying experience
12 October 2024
Customer experience was 10 out of 10
12 October 2024
Great customer service all round
11 October 2024
Very satisfied with the service provided
11 October 2024
Not satisfied and NOT ENOUGH CHARACTERS REMAINING TO EXPLAIN
11 October 2024
Professional and courteous. An all round very good experience. Attitude of service staff has always been really exceptional.
11 October 2024
Faultless experience
10 October 2024
Everyone was knowledgable with regards to my service needs
10 October 2024
Great customer service from everyone
10 October 2024
Again booking in and being kept informed was excellent. Car went in for an EGR recall. The service message recalling the car is still open so each time i start the car i have to close the message, surely it should be closed off.
10 October 2024
Service satisfaction
10 October 2024
Brilliant service from start to finish. Accommodating by offering an office to work from and providing refreshments. Thank
10 October 2024
Awful experience at BMW Leicester. Tried to keep my car over the weekend as ran out of parts, without telling me! I only found this out when I called for an update. Dropped off at 08:00 in morning and left at 18:15.
10 October 2024
James helped me very much
09 October 2024
as above, i have been using the car for less than a year, what started of as a few tiny holes in the upholstery has grown into larger holes. I have not caused this damage. The car seat should be durable enough.
09 October 2024
All good, very customer focussed
09 October 2024
The service was outstanding, they have drained the old engine oil, and refilled with fresh oil. That's great, costs was discounted, which makes it affordable to pay.
09 October 2024
Great customer service including provision of an office at short notice so that I could take work calls. Courtney was a credit to your company, polite and professional, superb attitude.
09 October 2024
Call back not received when promised
09 October 2024
Update via app.
08 October 2024
Again superb service
08 October 2024
Samantha has been great at keeping me updated and making sure it's all good.
08 October 2024
Always looked after very well at my main dealer customer service is fantastic. Lisa at sytner meridian park is just the best
08 October 2024
Team were efficient, although I would have seen this better if a software update that had not been download was. But all in all goid
08 October 2024
Quick and good communication
08 October 2024
1st time using bmw and hopefully not the last
08 October 2024
Everything was done in a timely and professionally manor. Imran kept me informed of the service progress while waiting in the café corner enjoying my coffee and biscuits ??
08 October 2024
From customer interaction to customers service to the work done on the car .,, it's very good . Very professional.
07 October 2024
Fast turnaround when I needed it.
07 October 2024
It's nice when ur running late and the agent doesn't make you feel uncomfortable due to this.
07 October 2024
I couldn't fault the treatment \\i recieved
07 October 2024
Everything was easy and efficient
07 October 2024
I like the videos that are sent. It gives you a better sense of understanding
07 October 2024
Great customer service
07 October 2024
Comfortable and professional
07 October 2024
Looked after very well by the service manager allocated to us / our car. The receptionist wasn't very friendly, almost off-hand,
07 October 2024
No issues with the service. Good customer service.
07 October 2024
Easy to communicate with
06 October 2024
Because I have seen extremely practical and excellent service and service, I would like to thank the leicester team very much
06 October 2024
Came in for recall Courtesy car was ready
06 October 2024
Amazing customer service received from Ivan Tang. Was delighted that the service was completed within 3 hours rather than having to wait around, wasting time locally for a whole day. Seemlessly efficient check in system for the service.
06 October 2024
The team are always friendly and welcoming and deal with the need I have.
06 October 2024
No problems
06 October 2024
Comming to approach customer while sitting. Asking. R u ok Anything we can do to help you. That says it all
06 October 2024
The car went in on a recall break failure. Kept ringing in to get an update never once got a call back. Had the car for up to 5 days was told to lie. Also paid to get alloys refurb and they damaged A Different alloy. Still no call back been 3 week
05 October 2024
Great service - shockingly high consumable prices: screw wash, oil
05 October 2024
Quick turnaround
05 October 2024
Very satisfied very efficient service Excellent
05 October 2024
Couldn't fault the service provided.
05 October 2024
They were stressful to deal with, arrogant and need to learn how to treat customers with respect
04 October 2024
The pick up from the train station was a nice touch, as I hate going to new places not knowing where I'm going, whether that is driving, public transport or walking, so getting picked up from the station meant I didn't have to stress.
03 October 2024
My problem was identified and resolved efficiently.
02 October 2024
The staff
02 October 2024
Easy to deal with.
02 October 2024
Staff went above and beyond to make the experience pleasurable
01 October 2024
Sytner Leicester just make everything very simple From dropping the car off to collecting the car back. Rob kept me updated with the work being done explaining everything so I knew what was going on it was just very easy.
01 October 2024
All good expect for experience I had with the booking centre, probably a miscommunication between the booking centre and the service centre.
01 October 2024
The Lego is a big reason and seemed genuine on all issues related to the car
01 October 2024
Good but expensive option
01 October 2024
I was put into a courtesy car for the day which helped with my work schedule
01 October 2024
Brice who took over my car responsibility is fantastic.
01 October 2024
Good service
30 September 2024
Went above and beyond my expectations
30 September 2024
Lisa was great The service was good
30 September 2024
Always a fantastic experience and staff are very knowledgeable Ivan was fabulous!
30 September 2024
Excellent service from Agnes in service. Very professional and very informative. Thank you so much.
30 September 2024
Staff members of the Service are always very polite. Cortney Broughton provided me with exceptional customare service when my car was there for a service last week. I am very grateful to her for her patience, professionalism, and kindness.
30 September 2024
All done as per quote.
30 September 2024
Seamless, from making the booking to through to collecting the car.
30 September 2024
Very good professional customer care,
29 September 2024
Overall a pleasant experience. However, courtesy car I had, I was left to work out all controls not sure this was the best way to leave someone.
29 September 2024
Too long to wait during week working time
29 September 2024
Very good service.
29 September 2024
Wanted replacement wiper blades but not in stock? (Seems to me should be a basic stock item). Requested a wash and valet and this was not carried out.
29 September 2024
Comfortable surroundings,with good drink selection. Wifi was simple to connect to and fast enough for me to work from.
29 September 2024
Excellent service as always
29 September 2024
No issues
29 September 2024
Prices are still high compared to other places.
28 September 2024
Staff in the office were amazing. They deserve my praise.
28 September 2024
Professional and expertise
28 September 2024
I always feel in safe hands and you always talk me through any problems providing solutions and price options
28 September 2024
Good service
28 September 2024
Same comments as above.
28 September 2024
Nothing to much trouble staff excellent
27 September 2024
The car is aways in tip top condition when I pick it up.
27 September 2024
Everyone was great
27 September 2024
Agnes was fantastic
27 September 2024
The service from Rob Murkett was a real pleasure It was what customer service should be Rob went out of his way to help and make sure my car was taken care of
26 September 2024
I'm very satisfied with the experience that I had, Brice always sort any issues that I get on my car without fault and explains in detail if I have any questions making the experience better.
26 September 2024
Polite, positive, helpful.
26 September 2024
Car returned to me in immaculate condition.
25 September 2024
Ivan was very kind and extremely helpful brilliant service from BMW i come year after year for my MOT I bought my 1 series from yourselves 6 years ago ????
25 September 2024
Asked to book in the car via a link sent by text. Requested fuel additive and air freshener but this information was not linked to the service team so did not get done.
25 September 2024
Let me know the condition of my vehicle. Kept me updated.
24 September 2024
Lisa always helpful and friendly. I return to Sytner BMW Leicester as customer service always excellent.
24 September 2024
Job done as promised.
24 September 2024
Everything went perfectly.
24 September 2024
I had an item listed on the check list that in my opinion was never dealt with. They called me to ask if they could change my rear brake pads, which I agreed to but it seems they did not look at the tyre sensor light. Still waiting for feedback..
24 September 2024
At the end of the day I collected a serviced, and improved, car where the completed work was realistically priced, it had been cleaned and a new tyre fitted to meet safety regs.
24 September 2024
Whatever is needed or required you feel that you are in safe hands .
24 September 2024
Samantha Wesley was very helpful given that I wasnt told sbout the recall being booked in when I was only expecting an MOT. She sourced a suitable replacement car so I could remain mobile. Thank you Samantha
24 September 2024
Service great and I enjoy the complimentary wash and vac!!
23 September 2024
It was a work day when my Mot was planned and I was in and out in just over an hour.
23 September 2024
All work was completed very professionally
23 September 2024
when I arrived the reception was efficient and well organised. I was give a time on how long the work would take and this was kept to.
23 September 2024
They kept in contact and thoroughly explained the service
23 September 2024
Lisa Walters always exceeds expectations Price was high though and could have been communicated before the service was completed
23 September 2024
Did every thing they said they would
22 September 2024
God service
22 September 2024
The way that the problem was eventually handled was satisfactory however in my opinion the problem shouldn't have ever happened and I still don't full believe the reasoning behind it.
22 September 2024
Excellent service
22 September 2024
They made me feel good to be a customer.
22 September 2024
Job done quickly
22 September 2024
As above.
22 September 2024
All good especially Lisa
22 September 2024
I found that the customer service had improved since my last visit. I was kept informed regarding how long I had to wait for my car and the service advisor allocated to me was very attentive.
22 September 2024
Friendly and informative reception. Regular updates on progress of service from Ivan. Coffee and snacks available.
22 September 2024
Work completed quickly, car cleaned to a good standard
21 September 2024
Again very good. Was assigned Lisa Walters who delt with me and worked above and beyond to get my vehicle sorted.
21 September 2024
Work carried out was excellently done
21 September 2024
As above. I made three calls to the service department and never received a call back as promised. I am cancelling my EMac plan and won't be using Sytner again.
20 September 2024
There were no problems. Straight forward to book and deliver with appropriate feedback.
20 September 2024
All of the above, and the curtesy car wash was the icing on the cake.
19 September 2024
Dealt with by Sam Excellent well done!!
19 September 2024
Everything was absolutely fine.
19 September 2024
Every one was very friendly and we were never left waiting
19 September 2024
Female receptionist was not welcoming.
19 September 2024
Couldn't fault the service especially Ivan, he was informative and helpful at all stages
19 September 2024
I was looked after really well. Communication was spot on. Premium service.
18 September 2024
I like the envirement there, and the staffs are all friendly and profeesional.
18 September 2024
Good service
18 September 2024
My car was booked in promptly, serviced in the timescales set and returned to me clean and in great working order.
18 September 2024
Everything was done as requested and expected.
18 September 2024
First Class service
18 September 2024
No comment
18 September 2024
As above comment's
18 September 2024
Arrived without problems, welcomed promptly by staff and offered refreshments-very comfortable environment and pleasant staff. Vehicle MOT undertaken within the time-frame promised, particularly like the technician videos and future recommendations.
18 September 2024
As soon as we drove in the car was taken and then Lisa managed the situation, even arranging a lift over to Fosse Park shopping centre for us. When the car was returned to us it was pristine having been cleaned. Many Thanks.
17 September 2024
always very good service and advice...
17 September 2024
The video health check showed up that I needed to replace the rear brake pads soon. I emailed the service advisor dealing with my vehicle, she gave me a price and said it could be done while my vehicle was being serviced. All work done same day
17 September 2024
Excellent customer case and service as always.
16 September 2024
Good service
16 September 2024
everything went to plan.
16 September 2024
Great service
16 September 2024
I visit the dealer every other month and i always get a warm hello and a smile.
16 September 2024
Very good service
16 September 2024
The mot went really well but the car cleaning after was a little disappointing, exterior was cleaned well but the interior was still messy in places.
16 September 2024
Nothing was fulfilled what I have asked in Service Request except changing brake pads and wash, wheel alignment was performed but not accurate I could see front tyres continue to wear out(outer edge).Requested diagnose for certain issues were skipped
16 September 2024
No problems - wry straight forward
15 September 2024
No drama
15 September 2024
Quick service and decent value for money
15 September 2024
The whole experience was good only because of the excellent customer service I received from Sammie English otherwise I'm not sure how I would have scored this.
15 September 2024
The service was good. Met expectations
15 September 2024
Excellent service, everything done as it should be and on time
14 September 2024
Always take my BMW back to where I bought it at Leicester as I trust them to do a good job & they always look after me.
14 September 2024
My car was serviced within the allocated time.
14 September 2024
Always helpful, knowledgeable, friendly and professional
14 September 2024
Good to get a video of the checks done on my car. Plus the added satisfaction that all is well.
13 September 2024
Long delay os sorting problem, although it was not necessarily sytner's fault
13 September 2024
Good
13 September 2024
Just fantastic
12 September 2024
The service I received couldn't have been better in any respect. 10/10. Impeccable There are plenty of other words I could call on to describe my thoughts regarding the service I received from Sytner BMW but but they would all describe the same...
12 September 2024
it was all good
12 September 2024
I received a quality of service that I could not fault.
12 September 2024
Great video to show the vehicle in a way I wouldn't normally see.
11 September 2024
Every person I interacted with from entry to the service centre to departure after a while you wait service was polite, professional and pleasant. If particular note was Sammie English who was my point of contact, and was excellent.
11 September 2024
What I particularly appreciate is the workshop sending a video from the visual vehicle inspection. The new updates on what stage the vehicle service is at are also very helpful.
11 September 2024
As above. Nothing is any trouble.
11 September 2024
Car has been perfect since purchase from Sytner Leicester 3 years ago, service has been equally good
11 September 2024
Lovely Service????
10 September 2024
Very efficient
10 September 2024
No issues
10 September 2024
Great customer service
10 September 2024
Finished the job (MOT Test) in good time and my car had a great wash
10 September 2024
Very well served
10 September 2024
The service advisor Richard and the technician Jack did their jobs well. I was also very grateful for the staff who did the car washing and vacuum cleaning for me.
09 September 2024
Honest through care give to my car.
09 September 2024
I am satisfied by the service. But,I have done the wheel alignment,still it looks the same. I really appreciate if I have been called in for a check up wheel alignment.Otherwise it's all fine. Thanks.
09 September 2024
Very nice staff
09 September 2024
As previously mentioned
09 September 2024
Ivan Tang went out of his way to make sure everything that needed doing got done in the timescale I needed it doing in. Full marks to him and his colleagues.
09 September 2024
A big thanks to Kerry who listened to my problem and directed me to Ivan who went above and beyond to resolve the issue. Also the unknown technician who resolved my cars problem. Well done Sytner. Nice to see you cared for customer experience
09 September 2024
No issues at all.
07 September 2024
Overall Darren just did his job in that he provided customer satisfaction and the work was carried out fully and in a timely manner. As much as it can be this was a pleasurable experience.
07 September 2024
Very satisfied. Thanks to Richard for his excellent service and communication throughout
07 September 2024
Organised, proactive, informative, friendly
06 September 2024
I have always received efficient and effective service.
06 September 2024
My experience has been fantastic thanks to James H going above and beyond when dealing with issues when purchasing a new car where by the dealership sold and forgot about the car and me. Sad but James resolved all the issues with the car.
06 September 2024
I waited during the service (good wifi and refreshments available) and all was complete within a couple of hours. Straightforward and seamless service. Chap that looked after me on the day was a credit to your business and kept me informed throughout
06 September 2024
Good communication excellent service
05 September 2024
All the staff were very attentive. Darren was very personable and provided me with all of the relevant information. He made a nice fuss of my young son, as did the lady on Reception. The toy car he received really made his day!
04 September 2024
I am always impressed with the outstanding service I receive at BMW Sytner Leicester. Each visit reassures me that my car is in the best hands. Everyone from your lovely receptionist to service team is always world class.
04 September 2024
Service and good customer care.
04 September 2024
Minor problem corrected
04 September 2024
As per above.
04 September 2024
10/10 Thanks to James Howitt. Forever the professional but a great guy also.
04 September 2024
I was looked after extremely well by Ivan.
04 September 2024
Very efficient staff and pleased with service provided.
04 September 2024
Lisa provided a great service experience
04 September 2024
I was looked after very well by the team. I was told to expect a 2-3 hour wait, but was very pleased the job onlytook half that time.
04 September 2024
Not ramp was down but still a pleasant stay
04 September 2024
Same as above
04 September 2024
Experience was good but the service was very expensive.
04 September 2024
good standard and car cleaned for return.
04 September 2024
Agnes was brilliant and made the process easy. All paperwork explained and sorted so collection was a breeze
04 September 2024
WELL done thank you
04 September 2024
No issues and very straight forward
03 September 2024
It was ok thanks
03 September 2024
easy to book and finished ahead of schedule.
03 September 2024
Very satisfied, made me feel welcome and valued and resolved my problem same day, despite not initially knowing what the issue was and squeezing me in as a roadside recovery customer.
03 September 2024
Great service. Very accommodating. No fuss.
03 September 2024
Agnes is excellent in her role & is always so very helpful in all matters associated with my visits to the service department @ Sytner Leicester.
03 September 2024
Personal and organised
03 September 2024
Perfect service, car was valeted after work completed
03 September 2024
Samantha was very professional and answered all questions. Also Raj the Manager from the body shop has been very helpful.
02 September 2024
Staff always polite friendly and helpful making going to the garage stress free. Always get regular updates throughout the day so I know how my car is getting on
02 September 2024
Very polite and helpful staff
02 September 2024
Super service no problems
02 September 2024
Based on experience
01 September 2024
Professional service
01 September 2024
I am very satisfied with the service.
01 September 2024
Caring professional attitude
31 August 2024
Try as I might, I couldn't find anything to complain about!
31 August 2024
I was in for a safety recall, I was set up to work from your show room, and although it was an all day booking it was completed in an hour and the car was fully valeted too. Would recommend to anyone
30 August 2024
Goood staff friendly
30 August 2024
It was fine. Please see above comment.
30 August 2024
Always love the experience, feel like I am a valued customer and made to feel welcome by everyone, from the front desk to my advisor on the day.
30 August 2024
The gentleman who looked after me spent the time to listen to me was pro active in supporting me
29 August 2024
Thank you, Adam Dable, for looking after my vehicle. Thank you, Emma Doyle for your customer service, was brilliant. Thank you Richard, amazing service advisor. Thank you James Howitt, for all the support. BMW LEICESTER you are the best.
29 August 2024
Service was completed efficiently and customer service was spot on
29 August 2024
No complaints.
29 August 2024
Allowed me to work from the site and offered plenty drinks and snacks without additional cost. Ivan kept me informed periodically too!
29 August 2024
Went above and beyond to help me.
29 August 2024
Good service
29 August 2024
Very satisfied with the service. The lady dealing with me, Agnes, was excellent.
29 August 2024
Waiting for the car being serviced was very enjoyable part. Time passed very nicely
29 August 2024
See above and also I've noticed a small dent on my front offside alloy wheel as if something might have been dropped on it. I haven't mentioned it as I can't prove it was done at the garage, even though I am 100 percent certain it wasn't there before
29 August 2024
A little slow in fixing the problem
29 August 2024
Trustworthy compared to some other bmw dealers
29 August 2024
I was recommended what work was to be taken out and it was completed quickly
28 August 2024
Great service
28 August 2024
Perfect service
27 August 2024
Very professional
27 August 2024
Service was great. The only aspect that I could recommend on improving is having extendable foldable trays on the individual sofa seats. This would help those working on a laptop.
27 August 2024
The video from the car shop was good. Reception found my service support person and it was clear the message that came back to me was for somone else. This is not as good as mynprevious experiences.
27 August 2024
Not all my queries have been resolved or completed and I need to go back in to Sytner.
27 August 2024
Everything was done well and the courtesy clean was a very nice addition.
26 August 2024
All Staff Were Professional & Courteous.
26 August 2024
????
26 August 2024
Excellent service
26 August 2024
No issues polite and understanding your needs
26 August 2024
Because my visit was handled efficiently and the staff were friendly and helpful.
25 August 2024
Easy to find
25 August 2024
Levels of contact from Leicester and care taken.
25 August 2024
Sammie was excellent, very helpful, knowledgeable and kept me upto date on my vehicle progress
25 August 2024
Excellent
25 August 2024
Excellent
25 August 2024
Way off quality service, poor work quality generally. As with most BMW dealerships I have experienced, the dealer principles are clueless, the human factor the manufacturer cant control are generally terrible.
25 August 2024
Great communication, efficiency and car returned in top notch clean condition.
24 August 2024
Excellent service as usual
24 August 2024
Competent, professional, courteous and friendly staff .
24 August 2024
Came in for a recall, everything was completed successfully & free health check and clean were carried out. Courtesy car was provided whilst the car was in.
24 August 2024
Agnes was easy to deal with and looked after my car really well.
24 August 2024
Work for the recall was completed and a basic video report of essential visible underside running gear.
24 August 2024
The service was extremely good. The service manager kept me informed about everything every step of the way and the repair was made quite quickly.
24 August 2024
The guy Richard I believe his name was very informative and helpful
24 August 2024
Professional, and great customer service. Agnes an absolute gem!
24 August 2024
Everything was done within timescales and good communication. Not satisfied I wasn't offered a drink on the hot day I collected the car, I waited 10 mins before seen by Richard.
23 August 2024
As mentioned above superb service
22 August 2024
Straightforward process and comfortable waiting area.
21 August 2024
Efficient and quick handover of vehicle to helpful and friendly staff.
21 August 2024
Very good with no issues.
20 August 2024
Great help, great members of staff. great communication, Excellent commitment to customer service, and vehicle maintenance
20 August 2024
Would definitely recommend this garage and will be returning with my car.All the staff were very friendly and my advisor Richard went above and beyond.totally happy.
20 August 2024
Advisor was very pleasant and friendly
20 August 2024
Very satisfied
20 August 2024
Dealt with my recall in a professional and apologetic manner for the inconvenience. Offered me a complimentary car wash and checked my tire pressure too.
20 August 2024
Alway a good professional experience when visiting bmw
20 August 2024
Always a good service and fast
20 August 2024
Friendly staff who kept me updated and gave me a good environment to work from
20 August 2024
The task was an all day thing but the car was ready earlier than expected, the team kept me informed
09 November 2024
I was very satisfied with the experience. The process was smooth and well organised and I was kept up to date.